Customer Service - VA New Jersey Health Care System
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VA New Jersey Health Care System

 

Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Amy Merriman, MH&BS, Patient Advocate (Lyons Campus), Walk-in Clinic & CLC, Bldg 143, Room W-104

Amy Merriman, MH&BS

Patient Advocate (Lyons Campus), Walk-in Clinic & CLC, Bldg 143, Room W-104
908-647-0180 Ext. 4595

Kecia Anderson-James, Patient Advocate (E Orange Campus), Bldg 1, 11th Floor, Room 176

Kecia Anderson-James

Patient Advocate (E Orange Campus), Bldg 1, 11th Floor, Room 176
973-676-1000 Ext. 3399

Patrina Lauria, Patient Advocate (Lyons Campus), Outpatient & Ambulatory Care, Bldg 3, Room M-201

Patrina Lauria

Patient Advocate (Lyons Campus), Outpatient & Ambulatory Care, Bldg 3, Room M-201
908-647-0180 Ext. 4762

Robin Baptiste, Operations Enduring & Iraqi Freedom and New Dawn, Transition and Care Management Patient Advocate (Lyons Campus), Bldg 1, 7th Floor, Transition Unit

Robin Baptiste, Operations Enduring & Iraqi Freedom and New Dawn

Transition and Care Management Patient Advocate (Lyons Campus), Bldg 1, 7th Floor, Transition Unit
973-676-1000 Ext. 4094

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

The Patient Advocate and Veteran Experience Program is established to promote positive experiences for all Veterans. A fundamental value in Veterans Health Administration (VHA) is for all Veterans and their families, who are served in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient, and timely manner. 

For a listing of additional contacts, please visit our phone directory.

Inpatient and Outpatient Concerns

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.