Customer Service - VA New Jersey Health Care System
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VA New Jersey Health Care System


Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Amy Merriman, Patient Advocate (Lyons Campus)

Amy Merriman

Patient Advocate (Lyons Campus)
908-647-0180 Ext. 4595

Beth Malpica, Inpatient Advocate (E Orange Campus)

Beth Malpica

Inpatient Advocate (E Orange Campus)
973-676-1000 Ext. 2169

Kecia Anderson-James, Patient Advocate (E Orange Campus)

Kecia Anderson-James

Patient Advocate (E Orange Campus)
973-676-1000 Ext. 3399

Patrina Lauria, Patient Advocate (Lyons Campus)

Patrina Lauria

Patient Advocate (Lyons Campus)
908-647-0180 Ext. 4762

Robin Baptiste, Transition and Care Management Patient Advocate

Robin Baptiste

Transition and Care Management Patient Advocate
973-676-1000 Ext. 4094

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

The Patient Advocate and Veteran Experience Program is established to promote positive experiences for all Veterans.  A fundamental value in Veterans Health Administration (VHA) is for all Veterans and their families, who are served in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient and timely manner.  Our comprehensive Patient Advocate Program is available to all Veterans throughout our health care system. CBOC patients can reach out to any of the Patient Advocates for assistance.

For a listing of additional contacts, please visit our phone directory.

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.