Attention A T users. To access the menus on this page please perform the following steps.
1. Please switch auto forms mode to off.
2. Hit enter to expand a main menu option (Health, Benefits, etc).
3. To enter and activate the submenu links, hit the down arrow.
You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
All medication refills come from our mail-out pharmacy. Refills by mail are timely, convenient and accurate. Your prescriptions are delivered right to your mailbox. You can request a refill by phone, internet or by mail. Note: All refills should be ordered at least ten days in advance to ensure that you don't run out.
Internet Prescription Refills
Prescriptions may be refilled online using VA's My HealtheVet program. To refill a medication or to check the status of your refill request, log in to your My HealtheVet account. You will need a user ID and password to log in. If you do not have one, you can easily register online by creating a personal profile or you can visit the Voluntary Service and speak to one of our My HealtheVet In-Person Authenticators for training and assistance with My HealtheVet.
An automated refill line is available for all patients. Have your prescription number and social security number ready for the call. If you wait until the end of the call, you will have the opportunity to speak with a live person.
After you dial, wait for the automated attendant to answer.
Enter your full social security number followed by the # key. Wait for an answer.
Press 2 for Pharmacy Options.
Press 1 for refills followed by the prescription number and the # key. To refill additional prescriptions, press 1 and repeat the process.
Press 2 to check prescription status followed by the prescription number and the # key.
To check the status of your refill request, call the automated refill line at 1-800-480-5590.
If you need to speak to a live person, stay on the line.
Once your prescription refill has been processed, your medications will be mailed to you.
Prescription Renewals (if no refills remain or your prescription has expired):
Phone Prescription Renewals
Dial 1-800-480-5590. This automated renewal option is available at the same toll-free telephone number as the automated refills.
Once your request has been submitted, your provider will make the final decision on the request.
To check the status of your renewal request, please call the automated toll-free telephone number at 1-800-480-5590.
Note: Not all prescriptions are eligible for automated renewal requests.
• Not all clinics are participating in automated renewal requests at this time. • Controlled substances are not eligible for renewals. • If it has been more than 120 days since your prescription expired, the prescription is not eligible for renewal.
If you are not able to successfully refill or renew your prescription using the options above, you can always ask a pharmacist or your health care provider by using Secure Messaging on My HealtheVet.
Please visit My HealtheVet for information about your prescriptions. If you can’t find what you are looking for, you can:
Ask a pharmacist or your health care provider by using Secure Messaging on My HealtheVet.