Blind Rehabilitation - VA New Jersey Health Care System
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VA New Jersey Health Care System


Blind Rehabilitation

In The Visual Impairment Services Outpatient Rehabilitation (VISOR) Program

As a Veteran participating in the VISOR Program, you have the following rights:

  • To be treated with dignity, compassion, courtesy, respect and empathy.
  • To have your right to self-determination held in the highest regard.
  • To be provided with information about your visual impairment, treatment and services in lay terms that you can understand.
  • To participate in all aspects of your rehabilitation program that affects your care, including treatment planning.
  • To have your treatment plan reviewed with you in a way that you and your family understand.
  • To agree to or refuse treatment recommended by the VISOR team.
  • To have your privacy respected and to have your personal and confidential information protected.
  • To be told about any research or survey that is being conducted regarding the provision of blind rehabilitation and to choose whether or not to participate in any research project.
  • To complain if you feel your rights have been denied or to discontinue rehabilitation at any time that you wish.
  • To use available options to state your concerns or complaints in the procedure as follows:
  1. Discuss your concerns with a VISOR team member.
  2. Issues that cannot be resolved to your satisfaction may be referred to Bill Kallenberg, Chief VISOR Program at 908-647-0180 extension 4347; Janis White, Chief of Optometry at 973-676-1000 extension 2717; or you may contact with Patient Representative: Lyons Campus Patricia Lauria at 908-647-0180 extension 4762 or at East Orange Campus Kecia Anderson-James at 973-676-1000 extension 3399.
  3. Additional resources include:

Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission
One Renaissance Blvd
Oakbrook Terrace, IL 60181
Phone:  1-800-994-6610
Fax:  1-630-793-5636

Office of the Inspector General
P.O. Box 9778
Arlington, VA 22219

Contact Info


  • VA New Jersey Health Care System

Contact Number(s)

  • 908-647-0180 Ext. 4347
  • 973-676-1000 Ext. 2717

Hours of Operation

  • Mon-Fri 8:00am-4:30pm