VA New Jersey Health Care System
In The Visual Impairment Services Outpatient Rehabilitation (VISOR) Program
As a Veteran participating in the VISOR Program, you have the following rights:
- To be treated with dignity, compassion, courtesy, respect and empathy.
- To have your right to self-determination held in the highest regard.
- To be provided with information about your visual impairment, treatment and services in lay terms that you can understand.
- To participate in all aspects of your rehabilitation program that affects your care, including treatment planning.
- To have your treatment plan reviewed with you in a way that you and your family understand.
- To agree to or refuse treatment recommended by the VISOR team.
- To have your privacy respected and to have your personal and confidential information protected.
- To be told about any research or survey that is being conducted regarding the provision of blind rehabilitation and to choose whether or not to participate in any research project.
- To complain if you feel your rights have been denied or to discontinue rehabilitation at any time that you wish.
- To use available options to state your concerns or complaints in the procedure as follows:
- Discuss your concerns with a VISOR team member.
- Issues that cannot be resolved to your satisfaction may be referred to Bill Kallenberg, Chief VISOR Program at 908-647-0180 extension 4347; Janis White, Chief of Optometry at 973-676-1000 extension 2717; or you may contact with Patient Representative: Lyons Campus Patricia Lauria at 908-647-0180 extension 4762 or at East Orange Campus Kecia Anderson-James at 973-676-1000 extension 3399.
- Additional resources include:
Division of Accreditation Operations
Office of Quality Monitoring
One Renaissance Blvd
Oakbrook Terrace, IL 60181
Office of the Inspector General
P.O. Box 9778
Arlington, VA 22219
- VA New Jersey Health Care System
- 908-647-0180 Ext. 4347
- 973-676-1000 Ext. 2717
Hours of Operation
- Mon-Fri 8:00am-4:30pm